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Our privacy & cookie policy

Pioneer Point Partners LLP (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your personal data when you visit and use our website pioneerpoint.com, and other related services (collectively, the “Services”). It also outlines your rights in relation to your personal data.

1. What Information We Collect, Use, and Why

We collect the following types of personal data, which we use for the specified purposes:

Service Updates or Marketing Purposes:
We collect the following data to send service updates, newsletters, and marketing communications:

  • Personal Data: Name, email address, phone number, and preferences.
  • Usage Data: Information about your interactions with our website (e.g., browsing history, user journey, IP address).

Purpose: We use this data to inform you about updates and services that may be of interest to you. You can opt-out of marketing communications at any time.

Legal Compliance:
We collect the following data to comply with legal obligations:

  • Personal Data: Name, contact details.

Purpose: This data is used to meet our legal obligations, such as regulatory reporting or handling legal claims.

Managing Queries, Complaints, or Claims:
We collect the following data to respond to customer service inquiries, complaints, or claims:

  • Personal Data: Name, contact details, and address.

Purpose: To address your queries, resolve complaints, or process any claims you may have made.

2. Lawful Bases for Collecting and Using Your Data

Under UK data protection law, we must have a lawful basis to collect and process your personal data. These are the lawful bases we rely on:

For Service Updates or Marketing Purposes:

  • Lawful Basis: Consent – We process your data only after you have given us permission (i.e., you opted-in). You have the right to withdraw your consent at any time. All your data protection rights may apply, except the right to object.

For Legal Compliance:

  • Lawful Basis: Legal Obligation – We process your data as required by law to comply with regulatory requirements or legal obligations.

For Handling Queries, Complaints, or Claims:

  • Lawful Basis: Consent – We process your data based on your consent, which you may withdraw at any time. Your other data protection rights will apply.

For more information about lawful bases, please refer to the ICO’s website.

3. Your Data Protection Rights

Under UK GDPR, you have several rights regarding your personal data. These include:

  • Right of Access: You can ask for copies of your personal information and request information on where it came from and who it has been shared with.
  • Right to Rectification: You can request corrections to inaccurate or incomplete data.
  • Right to Erasure: You can ask for your personal data to be deleted in certain circumstances.
  • Right to Restriction of Processing: You can request that we limit how we use your data.
  • Right to Object to Processing: You can object to our use of your personal data, especially if we are relying on legitimate interest as our lawful basis for processing.
  • Right to Data Portability: You can request that we transfer your personal data to another organization, or to you, in a structured, commonly used format.
  • Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw it at any time.

You can exercise these rights by contacting us at info@pioneerpoint.com. We will respond to your request within one month, as required by law.

For further details on your data protection rights, please visit the ICO’s data rights page.

4. Where We Get Personal Information From

We collect personal information directly from you when you:

  • Interact with our website.
  • Submit an inquiry or make a complaint.

In some cases, we may also collect personal data through automated technologies such as cookies or analytics tools.

5. How Long We Keep Information

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with our legal obligations. Once it is no longer needed, we will delete or anonymize it.

6. How We Protect Your Data

We take the security of your personal data seriously and have implemented appropriate measures to protect it against unauthorized access, loss, or alteration. These include encryption, secure data storage, and controlled access.

However, no data transmission over the internet can be guaranteed 100% secure. While we strive to protect your information, we cannot guarantee the security of data transmitted to our website.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience and collect usage data. You can control the use of cookies through your browser settings.

8. How to Complain

If you have any concerns about how we use your personal data, you can make a complaint by contacting us using the contact details at the top of this privacy notice.

If you remain unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO’s Contact Details:
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email Address: info@pioneerpoint.com
Phone Number: 020 7290 0640
Address: 2nd Floor, 15 Davies Street, London, W1K 3AG

Pioneer Point Partners LLP (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your personal data when you visit and use our website pioneerpoint.com, and other related services (collectively, the “Services”). It also outlines your rights in relation to your personal data.

1. What Information We Collect, Use, and Why

We collect the following types of personal data, which we use for the specified purposes:

Service Updates or Marketing Purposes:
We collect the following data to send service updates, newsletters, and marketing communications:

  • Personal Data: Name, email address, phone number, and preferences.
  • Usage Data: Information about your interactions with our website (e.g., browsing history, user journey, IP address).

Purpose: We use this data to inform you about updates and services that may be of interest to you. You can opt-out of marketing communications at any time.

Legal Compliance:
We collect the following data to comply with legal obligations:

  • Personal Data: Name, contact details.

Purpose: This data is used to meet our legal obligations, such as regulatory reporting or handling legal claims.

Managing Queries, Complaints, or Claims:
We collect the following data to respond to customer service inquiries, complaints, or claims:

  • Personal Data: Name, contact details, and address.

Purpose: To address your queries, resolve complaints, or process any claims you may have made.

2. Lawful Bases for Collecting and Using Your Data

Under UK data protection law, we must have a lawful basis to collect and process your personal data. These are the lawful bases we rely on:

For Service Updates or Marketing Purposes:

  • Lawful Basis: Consent – We process your data only after you have given us permission (i.e., you opted-in). You have the right to withdraw your consent at any time. All your data protection rights may apply, except the right to object.

For Legal Compliance:

  • Lawful Basis: Legal Obligation – We process your data as required by law to comply with regulatory requirements or legal obligations.

For Handling Queries, Complaints, or Claims:

  • Lawful Basis: Consent – We process your data based on your consent, which you may withdraw at any time. Your other data protection rights will apply.

For more information about lawful bases, please refer to the ICO’s website.

3. Your Data Protection Rights

Under UK GDPR, you have several rights regarding your personal data. These include:

  • Right of Access: You can ask for copies of your personal information and request information on where it came from and who it has been shared with.
  • Right to Rectification: You can request corrections to inaccurate or incomplete data.
  • Right to Erasure: You can ask for your personal data to be deleted in certain circumstances.
  • Right to Restriction of Processing: You can request that we limit how we use your data.
  • Right to Object to Processing: You can object to our use of your personal data, especially if we are relying on legitimate interest as our lawful basis for processing.
  • Right to Data Portability: You can request that we transfer your personal data to another organization, or to you, in a structured, commonly used format.
  • Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw it at any time.

You can exercise these rights by contacting us at info@pioneerpoint.com. We will respond to your request within one month, as required by law.

For further details on your data protection rights, please visit the ICO’s data rights page.

4. Where We Get Personal Information From

We collect personal information directly from you when you:

  • Interact with our website.
  • Submit an inquiry or make a complaint.

In some cases, we may also collect personal data through automated technologies such as cookies or analytics tools.

5. How Long We Keep Information

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with our legal obligations. Once it is no longer needed, we will delete or anonymize it.

6. How We Protect Your Data

We take the security of your personal data seriously and have implemented appropriate measures to protect it against unauthorized access, loss, or alteration. These include encryption, secure data storage, and controlled access.

However, no data transmission over the internet can be guaranteed 100% secure. While we strive to protect your information, we cannot guarantee the security of data transmitted to our website.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience and collect usage data. You can control the use of cookies through your browser settings.

8. How to Complain

If you have any concerns about how we use your personal data, you can make a complaint by contacting us using the contact details at the top of this privacy notice.

If you remain unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO’s Contact Details:
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email Address: info@pioneerpoint.com
Phone Number: 020 7290 0640
Address: 2nd Floor, 15 Davies Street, London, W1K 3AG

Pioneer Point Partners LLP (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your personal data when you visit and use our website pioneerpoint.com, and other related services (collectively, the “Services”). It also outlines your rights in relation to your personal data.

1. What Information We Collect, Use, and Why

We collect the following types of personal data, which we use for the specified purposes:

Service Updates or Marketing Purposes:
We collect the following data to send service updates, newsletters, and marketing communications:

  • Personal Data: Name, email address, phone number, and preferences.
  • Usage Data: Information about your interactions with our website (e.g., browsing history, user journey, IP address).

Purpose: We use this data to inform you about updates and services that may be of interest to you. You can opt-out of marketing communications at any time.

Legal Compliance:
We collect the following data to comply with legal obligations:

  • Personal Data: Name, contact details.

Purpose: This data is used to meet our legal obligations, such as regulatory reporting or handling legal claims.

Managing Queries, Complaints, or Claims:
We collect the following data to respond to customer service inquiries, complaints, or claims:

  • Personal Data: Name, contact details, and address.

Purpose: To address your queries, resolve complaints, or process any claims you may have made.

2. Lawful Bases for Collecting and Using Your Data

Under UK data protection law, we must have a lawful basis to collect and process your personal data. These are the lawful bases we rely on:

For Service Updates or Marketing Purposes:

  • Lawful Basis: Consent – We process your data only after you have given us permission (i.e., you opted-in). You have the right to withdraw your consent at any time. All your data protection rights may apply, except the right to object.

For Legal Compliance:

  • Lawful Basis: Legal Obligation – We process your data as required by law to comply with regulatory requirements or legal obligations.

For Handling Queries, Complaints, or Claims:

  • Lawful Basis: Consent – We process your data based on your consent, which you may withdraw at any time. Your other data protection rights will apply.

For more information about lawful bases, please refer to the ICO’s website.

3. Your Data Protection Rights

Under UK GDPR, you have several rights regarding your personal data. These include:

  • Right of Access: You can ask for copies of your personal information and request information on where it came from and who it has been shared with.
  • Right to Rectification: You can request corrections to inaccurate or incomplete data.
  • Right to Erasure: You can ask for your personal data to be deleted in certain circumstances.
  • Right to Restriction of Processing: You can request that we limit how we use your data.
  • Right to Object to Processing: You can object to our use of your personal data, especially if we are relying on legitimate interest as our lawful basis for processing.
  • Right to Data Portability: You can request that we transfer your personal data to another organization, or to you, in a structured, commonly used format.
  • Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw it at any time.

You can exercise these rights by contacting us at info@pioneerpoint.com. We will respond to your request within one month, as required by law.

For further details on your data protection rights, please visit the ICO’s data rights page.

4. Where We Get Personal Information From

We collect personal information directly from you when you:

  • Interact with our website.
  • Submit an inquiry or make a complaint.

In some cases, we may also collect personal data through automated technologies such as cookies or analytics tools.

5. How Long We Keep Information

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with our legal obligations. Once it is no longer needed, we will delete or anonymize it.

6. How We Protect Your Data

We take the security of your personal data seriously and have implemented appropriate measures to protect it against unauthorized access, loss, or alteration. These include encryption, secure data storage, and controlled access.

However, no data transmission over the internet can be guaranteed 100% secure. While we strive to protect your information, we cannot guarantee the security of data transmitted to our website.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience and collect usage data. You can control the use of cookies through your browser settings.

8. How to Complain

If you have any concerns about how we use your personal data, you can make a complaint by contacting us using the contact details at the top of this privacy notice.

If you remain unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO’s Contact Details:
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email Address: info@pioneerpoint.com
Phone Number: 020 7290 0640
Address: 2nd Floor, 15 Davies Street, London, W1K 3AG